UK Deliveries and Returns
ROYAL MAIL 48 hour tracked delivery, on all orders!
Free, no fuss returns!
Spending over £25? Postage is FREE.
Spending less than £25? Postage is £2.99.
All orders placed before 1pm Mon -Fri will be dispatched same working day (weekends and BH excluded). All orders placed after 1pm Mon-Sun will be dispatched on the next working day.
For our standard delivery we use a premium service with Royal Mail. You can track your delivery from the time it leaves us and it will be with you within 48hrs.
If you want to make extra sure it gets to you the next working day, order before midday and select next day tracked. It costs a bit more but if you need it next day, this is your best option.
|Order Value||FAST Tracked
(1-2 working days)
Track your order now
|EVEN FASTER Tracked (next working day)
Track your order now
|Less than £25||£2.99||-|
|Less than £75||8.99|
All our packages are tracked, so if you want to know how your parcel is getting on, simply use your tracking number. If you need to contact someone click on the Contact Us page, or why not call our friendly team on 0800 0430 826.
You can return all or part of your order within 30 days of you getting it, all you have to do is fill out a returns form. This is easier if you have a Naissance account, if you don’t you can create one here, or you can go here to find a returns form. Please allow 2-5 working days for your refund to show on your payment account. Refunds will not be processed until we receive the returned item(s). You can also cancel your order as long as we have not already sent it to you.
If you are only cancelling or returning part of your order you will not receive a refund for any of the initial postage you paid. If your cancellation or refund takes the value of your order below the £20 free delivery threshold, £1.99 will be deducted from the value of your refund to cover the cost of delivery that would normally have been charged on your order.
Not if you use our free, tracked returns service, see above. If you are returning your whole order, we will also refund any postage costs. If you are only returning part of your order we may not be able to refund all of your original postage costs, sorry!
Please contact our customer service team on 0800 0430 826 (our working hours are 8.00 am - 5.00pm UK time). Alternatively, you can email us your details using firstname.lastname@example.org. We normally respond within 4 working hours of receiving a request