This page (together with the documents referred to on it) tells you the terms and conditions of use (‘Terms’) on which you may make use of our website https://www.enaissance.co.uk (the ‘Website’) and its contents. Please read these Terms carefully before you start to use the Website.
The use of this Website and these Terms are governed by English law and will be subject to the exclusive jurisdiction of the courts of England and Wales.Information about us
https://www.enaissance.co.uk is a website operated by The Naissance Trading & Innovation Co Ltd - UK Registered company No. 5599148 (‘Naissance’, ‘we’ or ‘us’). We are registered in England and Wales
Our registered office address is at:
Unit 9 Milland Road Industrial Estate
Access and Use of the Website
All information provided on this site, over the phone, via email and on our product labels relating to the use of our products is intended as guidance only. If you are in any doubt about the use of any products please discuss your personal needs in face-to-face consultation with a professional in your area before using the products. We aim to give you as much information and guidance as possible however in accordance with government legislation none of the information we provide should be considered specific to your personal circumstances and all information provided should be considered as general guidance. Specific advice can only be given to you during a face-to-face consultation.
All information provided on this site, over the phone, via email and on our product labels in relation to the blending of oils, fragrances, flavours and colours is intended purely as a guide and we strongly recommend running small scale trials before undertaking any larger scale manufacture of products.
At Naissance Trading we describe and advertise our products in good faith. The information provided regarding the beneficial properties of our products is reliant upon popular opinion (including medicinal and beauty). We do not express any of the opinions as a matter of fact. The beneficial effects of our products can vary depending on the user." We recommend and advise that you carry out your own due diligence with regards to any representations and/or recommendations we or others make on our Website.
As our products are natural, the colour and odour may vary from batch to batch. We are continually improving our products and so on occasion the product you receive may differ slightly in appearance from images displayed on our website.
Advice, information and/or commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed and are for guidance purposes only. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed of any of its contents.
When using particular services or competitions available on the Website, you may be subject to any rules applicable to such services which may be posted from time to time and such rules take precedence over these Terms. If you do not agree with these Terms and/or any additional rules for specific services, competitions, offers or other relevant inclusions and/or are not authorised to do so, you should not continue to access and use the Website, related services or competitions.
We reserve the right to prevent and/or suspend your access to the Website where we reasonably consider that you are in breach of these Terms or any applicable law or regulation. Access to this Website may also be subject to interruptions from time to time in order for maintenance and/or repair work to be carried out or for other technical requirements as necessary. We will not be liable if for any reason our Website is unavailable at any time or for any period.
If you choose, or you are provided with a user account number, login details, identification code, password or any other piece of information as part of our security procedures, you must treat such information as private and confidential and you must not disclose it to any third party. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You agree to accept responsibility for all activities that occur under your account or password at any time or on any occasion. We have the right to disable any user account, identification code or password, whether chosen by you or allocated by us at any time if in our opinion you have failed to comply with any of the provisions detailed herein of these Terms.
Persons aged 18 years and over only, who are legally entitled to do so or are permitted to place orders on the Website. By placing an order, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years of age and that you agree to be bound by these Terms.
During the order process, you will have the opportunity to check and if necessary correct the contents of your order and all the information you have given. Your order will only be accepted when you receive an order confirmation email.
Any and all products offered on the Website are only on sale for the period in which the offer is online, available and while stocks last. If a product is not available, we will use all accessible avenues to inform you at the time of ordering or as soon as possible by letter, e-mail or telephone.
Shipping And Handling
Unless otherwise agreed, your order will be delivered to you within the times as detailed below for various different locations as outlined from the date your order has been confirmed. The delivery address to which your order shall be sent will be the address provided by you during the ordering process.
For your peace of mind all orders are sent with proof of posting and are insured against loss or damage.
Shipping in the UK is as follows:
Orders Over £50
Priority Delivery* - FREE
Orders From £20.00 to £49.99
Priority Delivery* - £5.99
Royal Mail 48 Tracked High Volume - FREE
Orders Under £20.00
Priority Delivery* - £5.99
Royal Mail 48 Tracked High Volume - £1.99
Non-delivery and Redirection Fees Please ensure that the address details you supply are complete and correct. If you receive a card to say that the courier attempted delivery please contact the courier immediately using the details on the calling card. Couriers apply significant fines and redirection fees to items that cannot be delivered due to incorrect or incomplete address details and to items that are not called for or arranged for redelivery within 5 days of the first attempt to deliver. Any such fines, fees and subsequent redelivery costs will be passed on to you.
Priority Deliveries are not normally made on weekends. If you wish to have your order delivered on a weekend please contact us for a quote.
Unfortunately we are not able to offer Courier Delivery to the Channel Islands.
Postage to Europe is calculated by weight. For an accurate quote place your order and proceed to the second page of the checkout where you will be given postage options. As a guide:
Approximately £2.99 for the first 250g and £2.50 per additional 250g.
European Airmail International Signed For
Approximately £6.49 for the first 250g and £2.50 per additional 250g.
Due to the considerable variation in shipping costs depending on size, weight and destination we do not have a standard charge for shipping outside Europe. If you would like an order sent outside Europe please contact us for a quote.
If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.
If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.
Delivery Schedule *Priority Delivery
Priority Delivery orders are normally delivered within 1 to 2 working days of receipt of your order. All Priority Delivery orders are processed with the greatest urgency but these timescales are not a guaranteed. Heavy Priority Delivery orders and Priority Deliveries to NI and UK highlands and islands will usually take an additional 1 working day to deliver.
Royal Mail 48 Tracked High Volume 1 - 2 working days
Priority Delivery/ Courier - 1 working day (2 working days for NI and UK highlands and islands)
International Airmail 3-12 working days depending on location.
All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via 3 parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.
If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been processed and dispatched. Once an order has been processed you may return the goods as described in the Returns Policy section of our Terms and Conditions. To cancel or return goods please contact us via any of the methods described in the About Us section of our Terms and Conditions quoting your order number.
The price of any products will be as quoted on the Website from time to time, except in cases of obvious error or technical difficulties or problems. Prices are given in pounds sterling (£) and all items include VAT or like taxes if and where applicable with the exception of our carrier oils which are VAT exempt but excludes delivery costs which may be specified individually in each of our offers or as outlined and detailed within our delivery / shipping & handling section. Naissance may modify or amend its prices where applicable and necessary during the course of collections according to economic circumstances but such changes will not affect orders in respect of which we have already sent you an order confirmation email for.
Our Website contains a large number of products and it is always possible that despite our best efforts and due diligence, some of the products listed on our Website may be incorrectly priced or presented. If a product’s correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the product to confirm the difference or reject your order and notify you of such rejection.
We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation email if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an incorrect pricing error.
Intellectual property and related rights
You agree that the Website and all its component parts, including but not limited to its contents, photos, text, presentations, names, titles, brands, drawings, models and the associated software are protected by intellectual property rights and related rights and are the property of Naissance and/or its licensors. Accordingly, any use, reproduction, representation or distribution in part or in full of these items, other than reproductions with no amendments or alterations made for personal and private copying purposes only, is strictly prohibited. You must not use any part of the materials on the Website for commercial purposes without first obtaining a written express licence from us to do so.
If you print off, copy or download any part of our site in breach of these Terms, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
We warrant to you that any product purchased from us through the Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied with the exceptions of a third party supplier whereby responsibility will lie with the third party supplier and not us (Naissance).
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the original purchase price paid at the time of the original order of or for the product(s) you purchased.
This does not include or limit in any way our liability for (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
In respect of any product(s) purchased on our Website, we take every care in choosing our suppliers but we cannot guarantee the safety standards or satisfactory performance of any supplier. Therefore, our liability for any claim of breach of obligation regarding any experience shall not exceed the price of the product(s) purchased.
We are not responsible for indirect or consequential losses which happen as a side effect of the main loss or damage including but not limited to: (i) loss of income or revenue (ii) loss of business (iii) loss of profits or contracts (iv) loss of anticipated savings (v) loss of data or (vi) waste of management or office time however arising, occurring or pertaining to and whether caused by tort (including negligence), breach of contract or otherwise; (vii) any loss not reasonably foreseeable to both you and us when you commenced use of the Website, provided that this paragraph shall not prevent claims for loss of or damage to your tangible property that fall within the terms of paragraphs found herein or any other claims for direct financial loss that are not excluded by any of categories (i) to (vi) inclusive of this paragraph.
This Website and all information, content, materials and services included on or otherwise made available to you through this Website are provided by us on an "as is" and "as available" basis. We make no representations or warranties of any kind, expressed or implied, as to the operation of this Website or the information, content, materials or services included on or otherwise made available to you through this Website. By using this Website, you expressly agree that your use of this Website is at your sole risk.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.
Uploading Information to our Website
Whenever you make use of a feature that allows you to upload material to our Website, or to make contact with other users of our Website, you must comply with the content standards set out in these Terms and our Acceptable Use Policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
Any material you upload to our Website will be considered non-confidential and non-proprietary and we have a non-exclusive, royalty free, sub-licensable right to use, copy, adapt, distribute and disclose to third parties any such material for any purpose in any form throughout the world/globally in perpetuity. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, right to privacy and/or right not to be defamed. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to us including the execution of deeds and documents at our request.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website and we have the right to remove any material or posting you make on our site if, in our opinion such material does not comply with the content standards set out in our Acceptable Use Policy, or Terms & Conditions as detailed.
You represent, acknowledge, accept and warrant that you own or otherwise control (i.e. are licenced to) all of the rights to the content that you post and/or upload. Furthermore that, at the date that the content is submitted to the Website:
The content and material is accurate and appropriate
Use of the content and material you supply does not breach any applicable Term(s) and will not cause injury to or defame any person, enterprise, corporation or entity. You agree to indemnify us and our affiliates for all claims brought by a third party against us or our affiliates arising out of or in connection with a breach of any of this warranty.
Links to and from our Website
Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website and by doing so acknowledge and accept this. We have not reviewed all of these third party websites, we do not control and we are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them or any material found there or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. Any transaction which you undertake with a third party website is between you and such third party website and is subject to the terms and conditions of that third party website of which they should advise you of directly. You should carefully review their terms and conditions applying to the transaction if applicable.
If you would like to link to this Website, you are granted a limited, revocable and non-exclusive right to do so solely on the basis that you link to, but do not replicate the home page of this Website, and you agree to comply with the content standards set out in our Acceptable Use Policy.
Information about You and Your Visits to our Website
Viruses, Hacking and Other Offences
You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 as amended or like legislation. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.
You must not use the Website as part of any unlawful activity or to cause any one annoyance, inconvenience or needless anxiety.
We do not warrant that this Website; information, content, materials, products (including software) or services included on or otherwise made available to you through this Website; their servers; or e-mail sent from us are free of viruses or other harmful components, we do have security protocols and procedures in place, however, no guarantee of security can be granted.
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be in writing and/or electronic forms. For contractual purposes, you acknowledge that any contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Naissance and other marks indicated on our Website are trademarks or registered trademarks of us or our subsidiaries (collectively Naissance), in the European Union and/or other jurisdictions. www.enaissance.co.uk graphics, logos, page headers, button icons, scripts, and service names are the trademarks or trade dress, brand and or image of Naissance. Naissance’s trademarks and trade dress may not be used in connection with any product or service that is not Naissance’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Naissance. All other trademarks not owned by Naissance that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
When ordering goods from our Website for delivery outside the United Kingdom and European countries that are not subject to exemption you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from our Website, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please note cross-border deliveries are subject to opening and inspection by customs authorities.
If we fail at any time to insist upon strict performance of any of your obligations under these Terms or any other contract, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default.
We reserve the right to amend or delete any part of the Website and/or these Terms at any time and without notice. Therefore, we recommend that you review these Terms on a frequent basis to ensure that you are kept up-to-date with any such changes.
For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Tax/ VAT Invoices
The price of any products will be as quoted on the Website from time to time, except in cases of obvious error or technical difficulties or problems. Prices are given in pounds sterling (£) and all items include VAT or like taxes if and where applicable. Non-business customers very rarely need a tax invoice and the tax charged will vary according to the precise detail of your order including your delivery address so we do not provide a tax invoice as standard with any orders. The prices displayed at checkout or in email order confirmations are not tax invoices. If you need a tax invoice please contact us and we will be happy to produce one for you. Item costs exclude delivery costs which may be specified individually in each of our offers or as outlined and detailed within our delivery / shipping and handling section. Naissance may modify or amend its prices where applicable and necessary during the course of collections according to economic circumstances but such changes will not affect orders in respect of which we have already sent you an order confirmation email for.
© 2005 - 2016 Naissance™